Refund policy

GODSPROMIZ Apparel Return Policy

At GODSPROMIZ Apparel, we stand by our commitment to quality and craftsmanship. We want you to be completely satisfied with your purchase. If a product doesn't meet your expectations, we're here to help.

Our Return Window

You have 14 days from the date your order is delivered to request a return or exchange.

Eligibility for a Return

For an item to be eligible for a return, it must be:

• In its original condition: unworn, unwashed, and free of any odors or damage.

• With all original tags and packaging intact.

• Accompanied by the original receipt or proof of purchase.

Items that do not meet these conditions will be returned to the customer at their expense.

How to Initiate a Return or Exchange

  1. To start a return or exchange, please contact us at our Customer Service Email at godspromiz.store@gmail.com

2. In your email, include your full name, order number, and the reason for the return or exchange.

3. Once your request is approved, we will provide you with a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Note on Shipping: While we provide a return label, the cost of return shipping for returns is the customer's responsibility unless the item is defective or incorrect due to our error.

Refunds & Store Credit

Once we receive and inspect your returned item, we will notify you via email of the status of your refund.

• For Returns: If your return is approved, we will issue a full refund to your original payment method. Please allow 7-10 business days for the refund to appear in your account.

• For Exchanges: Once your returned item is received and approved, we will ship the new item to you.

Non-Returnable Items

For the sake of hygiene and customization, certain items are final sale and cannot be returned or exchanged. These include:

• Items marked as "Final Sale" on our website.

• Gift cards.

Damaged or Incorrect Items

Please inspect your order as soon as it arrives. If you receive an item that is defective, damaged, or incorrect, please contact us immediately at [Your Customer Service Email]. We will work with you to resolve the issue as quickly as possible and will cover the cost of return shipping in these cases.

If you have any questions about this policy, please don't hesitate to reach out. We appreciate your support and are dedicated to your satisfaction.